Unchanged Subscriptions
Eighty-four percent of recurring digital subscriptions for health-related products are never adjusted by the user after the initial point of sale.
A subscription is a contractual agreement to assume that your future needs will remain identical to your current desires, which means that the convenience of the transaction is actually a bet placed against the possibility of your own growth or change.
The Alchemy of the Ground
As a soil conservationist, I spend my days looking at things that people assume are static. To the casual observer, a field of earth is just a brown expanse, a reliable backdrop for the more interesting business of growing crops.
But soil is a living, breathing respiratory system that requires constant recalibration; if you apply the same level of nitrogen to a patch of land for without checking the pH levels, you aren’t farming, you are performing a slow-motion industrial accident.
You are leaching the vitality out of the very thing you claim to be nurturing because you’ve prioritized the schedule of the supply chain over the chemistry of the ground.
I was thinking about this while cleaning my phone screen this morning. I tend to do it obsessively when I’m procrastinating-using a specific 70% isopropyl alcohol solution and a microfiber cloth I keep in a sealed plastic bag.
I like the way the light hits the glass when there isn’t a single smear of oil or a stray fingerprint to catch the glare. It was during this ritual, with the screen polished to a mirror finish, that a notification pinged. It was a cheerful, automated reminder: “Your order is on its way!”
The notification was for a package of generic supplements I’d signed up for over a year ago. It occurred to me then that in those , not once had the platform asked if I felt better, if my blood work had changed, or if I still had the same goals.
The Unattended Checkout
Chris, a friend of mine who works in high-frequency trading and possesses the attention span of a hummingbird on an espresso bender, had a similar epiphany recently.
He realized he’d been receiving the exact same dosage of a hair loss protocol for nearly without a single human being-clinician or otherwise-checking to see if the follicles were actually responding.
Because a system built on automation views change as friction in the funnel, it treats the absence of a “cancel” click as an endorsement of the status quo, therefore ensuring that the treatment remains static even as the patient’s biology evolves.
In the world of soil, we call this “input fatigue.” In the world of men’s health, it’s just called a business model. Most of these modern wellness platforms are built on the logic of the “unattended checkout.”
Subscription Model
“Buying back your Saturdays”
Removes the “burden” of thinking. Frames the clinician as a hurdle or a tax on your time.
Clinical Care
“Good Friction”
Requires a pause. A conversation. A registered clinician asking: “Is this still working?”
But health is not a subscription to a streaming service. If you stop watching a show halfway through a season, the only loss is the monthly fee.
If you continue a medical protocol that is no longer appropriate for your age, your stage of hair loss, or your hormonal profile, the loss is systemic. The “frictionless” experience of a one-click purchase is the direct opposite of clinical care.
Clinical care requires a CQC-registered clinician to look at your scalp, or your data, and ask: “Is this still working for you?”
I’ve made the mistake myself. I once ordered a massive shipment of a specific phosphorus-heavy fertilizer for a project in East Anglia, convinced that the soil there was as depleted as the maps suggested.
I set up a recurring delivery. Three months in, the rain patterns shifted. the soil saturated. The phosphorus I was dumping didn’t help; it ran off into the local water table and caused an algae bloom that I’m still answering for in certain professional circles.
I was so enamored with the efficiency of the delivery system that I forgot to look at the dirt.
The Ghost of Dihydrotestosterone
When we talk about something like male pattern hair loss, we are talking about a progressive condition. It doesn’t sit still. The hormone DHT-dihydrotestosterone-doesn’t have a calendar.
It doesn’t care that your automated package arrived on the 15th of the month. Your hair follicles are in a constant state of flux, moving through anagen and telogen phases, reacting to stress, aging, and the efficacy of the inhibitors you are taking.
If you are using a prescription-only 5-alpha reductase inhibitor, the goal is to stabilize that hair loss. But how do you know if you’ve achieved stabilization if no one is measuring the baseline?
A transactional online checkout doesn’t care about your Finasteride before and after; it only cares about the successful processing of your credit card.
Transaction vs. Patient
This is where the model of places like Westminster Medical Group differs. They’ve been at 134 Harley Street since . They aren’t a “platform.” They are a clinic.
One optimizes for the transaction; the other optimizes for the patient.
There is a profound difference between a developer in a hoodie optimizing a “reorder” button and a surgeon who has spent looking at the actual density of human hair.
The problem with the “set it and forget it” mentality in wellness is that it assumes the body is a machine that requires a steady drip of the same oil. But the body is more like my soil. It’s adaptive.
It develops tolerances. It undergoes shifts in chemistry that might make a certain dosage irrelevant or, in some cases, unnecessary.
For instance, consider the definition of “protocol.” In a clinical sense, a protocol is a living document that is subject to revision based on observed outcomes. In a subscription sense, a protocol is just a template used to generate an invoice.
If we test the edge case of a patient who experiences a minor shift in their health-perhaps a change in blood pressure or a new sensitivity-the subscription model fails. It is a blind, deaf, and mute delivery system that only knows how to say “Yes.”
Therefore, the very thing we are told to value-the “ease” of never having to talk to a doctor again-is the very thing that puts us at risk of wasting time on treatments that no longer fit.
The Mirror Finish
I finished cleaning my phone. The screen was perfect, a deep, obsidian black that reflected the overhead lights of my office. I looked at that “Order on its way” notification and realized I didn’t want the package.
Not because the supplements were inherently bad, but because the process that sent them to me was indifferent. It was a process that profited from my inattention.
There is a specific kind of dignity in being a “patient” rather than a “subscriber.” A subscriber is a data point in a churn rate calculation. A patient is a person whose clinical outcome is the primary metric of success.
“When you deal with a clinic that insists on a consultation-led model, they are introducing ‘good friction.’ They are forcing you to stop and reassess.”
They are checking whether today’s protocol still fits today’s version of you. In my work, I’ve learned that the most expensive way to treat soil is to ignore it. You can spend thousands on chemicals, but if you aren’t walking the rows, if you aren’t taking core samples, you’re just throwing money at a ghost.
The same applies to our scalps and our health. The reassurance of a Harley Street address or a CQC registration isn’t just about prestige; it’s about the existence of a physical place where accountability lives.
It’s about knowing that if your situation shifts, there is a human being with a medical degree who is obligated to notice.
We have been sold the idea that thinking is a chore. We’ve been told that “decision fatigue” is a modern plague, and the cure is to outsource our choices to an algorithm.
Some decisions should be fatiguing.
Especially those involving the chemicals we put in our bodies.
They should require effort. They should require a professional to look us in the eye and say, “Let’s see where we are.”
Next time your phone pings with a cheerful reminder that your health is being “managed” by a server in a data center, ask yourself when the last time was that the system actually looked at you.
If the answer is “not since I entered my CVV code,” then you aren’t being cared for. You’re being restocked. And there is a world of difference between a warehouse and a clinic.
I deleted the app. I think I’ll go for a walk in the fields instead. I need to see what the soil is actually doing today, rather than what the spreadsheet says it should be doing.
Consistency is a virtue in a clock, but in a living system, it’s often just a sign that you aren’t paying enough attention.